STARS
by Simplify Planet Labs LLP
v3.0.0 · Vega

STARS — Terms & Conditions

  • Version: 1.1
  • Effective date: 16 August 2026
  • Last updated: 26 August 2026

Important legal-review notice: This document is a business-ready draft prepared for STARS based on the information supplied by Simplify Planet Labs LLP. Indian privacy and digital-services law is evolving, and the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 have phased commencement dates. SPL should have this document reviewed by a qualified Indian technology and privacy lawyer before publication, and should verify that the wording matches its actual product, contracts, security practices, billing model and third-party services.

1. Agreement and electronic acceptance

These Terms & Conditions (“Terms”) govern access to and use of STARS — Smart Tanker Activity Recording System, provided by Simplify Planet Labs LLP.

By clicking “I Agree,” creating an account, signing an order form, paying for a subscription, accessing STARS or continuing to use it after being presented with these Terms, the Customer and each Authorised User agree to be bound by these Terms and the Privacy Policy. Electronic acceptance and records may be used to evidence the agreement to the extent permitted by law.

If an individual accepts these Terms for an organisation, that individual represents that they are authorised to bind it. If they are not authorised or do not agree, they must not use STARS.

These Terms, the Privacy Policy, the applicable order form or subscription confirmation and any expressly incorporated service schedule form the “Agreement.” If there is a conflict, a signed order form prevails for its specific commercial terms, followed by these Terms and then the Privacy Policy, except that the Privacy Policy controls the description of personal-data handling.

2. Definitions

In these Terms:

  • “Consumer” means a society, establishment, institution or other person that procures, receives or manages tanker-water deliveries using STARS.
  • “Supplier” means a tanker owner, operator, vendor or other person supplying or arranging tanker water.
  • “Customer” means a Consumer or Supplier that subscribes to or contracts for STARS.
  • “Authorised User” means an individual permitted by a Customer to use its account or workspace.
  • “Customer Data” means data, records, photographs, files and other content submitted to or generated through a Customer’s use of STARS, excluding SPL technology and anonymised or aggregated data.
  • “Subscription” means the right to use a selected STARS plan during the applicable term, subject to the Agreement.

3. The STARS service

STARS helps Customers record, organise and review tanker activities, which may include vehicle and Supplier information, delivery quantities, timestamps, photographs, approvals, audit events and analytical indicators. Available features may vary by plan, platform, configuration, geography or release.

STARS is a record-management and workflow tool. Unless expressly stated in a signed agreement, SPL is not a tanker broker, water supplier, laboratory, inspection agency, payment guarantor or representative of any Consumer or Supplier. SPL is not a party to the underlying supply arrangement between a Consumer and Supplier.

4. Eligibility, registration and authority

An Authorised User must be legally capable of entering into a binding arrangement and must use STARS only for an organisation that has authorised them. STARS is not intended for use by children.

Registration information must be accurate, complete and kept current. SPL may reject, verify, suspend or cancel an account where information is inaccurate, authority cannot reasonably be verified or use presents legal, security or operational risk.

5. Customer administration and responsibilities

The Customer is responsible for:

  • selecting its administrators and Authorised Users;
  • assigning suitable roles and access permissions;
  • all activity carried out through its accounts, except to the extent caused by SPL’s breach;
  • obtaining legally required notices, permissions or consents from personnel, drivers, visitors and other individuals whose data it submits;
  • the accuracy, legality, quality and relevance of Customer Data;
  • verifying delivery records and resolving discrepancies with the relevant Consumer or Supplier;
  • maintaining appropriate devices, internet access and internal controls; and
  • promptly removing access for individuals who are no longer authorised.

The Customer must ensure that its Authorised Users comply with the Agreement.

6. Account and security responsibilities

Users must keep passwords, verification codes and access credentials confidential; must not share individual credentials; and must promptly notify SPL of suspected compromise or unauthorised activity. The Customer is responsible for configuring access consistently with its operational needs. SPL may require password resets, multi-factor authentication or other reasonable security measures.

7. Acceptable use

The Customer and users must not:

  • use STARS unlawfully, fraudulently or beyond the scope of the Subscription;
  • submit content they have no right to collect, use or disclose;
  • harass, defame, discriminate against or unlawfully monitor another person;
  • upload malware or attempt to bypass, probe or disrupt security or usage limits;
  • reverse engineer, decompile, scrape or copy STARS except where applicable law expressly permits and that permission cannot be excluded;
  • use automated means to access STARS without SPL’s written approval;
  • resell, sublicense or make STARS available to an unauthorised third party;
  • alter audit records dishonestly or misrepresent a delivery, quantity, source, quality or approval; or
  • use analytical outputs as the sole basis for alleging fraud or taking punitive action against a person.

SPL may investigate suspected misuse and preserve or disclose relevant information where lawfully required.

8. Delivery records, photographs and evidence

STARS records information supplied or captured by users. A timestamp, photograph, capture location, approval, audit entry or report may assist operational verification, but SPL does not independently witness or certify a delivery and does not guarantee that any record is accurate, complete, authentic or legally conclusive. Where a device grants permission, a photograph may be recorded together with the time and geographic location of capture; how this data is handled is described in the Privacy Policy.

Users should follow lawful site procedures when taking photographs, avoid unnecessary capture of people or unrelated property and must not place themselves or others at risk. The Consumer and Supplier remain responsible for agreeing and verifying quantities, prices, delivery, source and other commercial facts.

9. Duplicate, anomaly and possible-fraud indicators

STARS may identify similarities, duplicates, unusual patterns or other risk signals using rules or analytics. Such outputs are non-conclusive indicators for review. They are not findings, accusations, legal opinions or proof of fraud, theft, collusion or misconduct.

Customers must independently review underlying records, consider innocent explanations, follow fair internal procedures and obtain professional advice where appropriate before withholding payment, imposing a penalty, terminating a relationship, making a public allegation or taking legal action. SPL is not liable for a Customer’s decision based solely on an indicator, except to the extent liability cannot lawfully be excluded.

10. Water source, quantity and quality disclaimer

STARS does not test, certify or warrant the origin, potability, safety, chemical or biological quality, regulatory compliance or fitness for use of any water. It also does not guarantee the actual capacity of a tanker or quantity delivered. These matters remain the responsibility of the relevant Consumer, Supplier, testing agency and competent authority.

No STARS record or report replaces a laboratory test, meter, statutory certificate, physical inspection or professional water-quality advice.

11. Subscriptions, fees and taxes

Subscription duration, user or usage limits, fees and billing cycle will be shown in the applicable plan, quotation, invoice or order form. Fees are payable in Indian Rupees unless otherwise stated and are exclusive of applicable taxes unless expressly identified as tax-inclusive.

The Customer must pay undisputed amounts by the due date and provide accurate billing information. Except where required by law or stated in an order form, fees already paid are non-refundable. SPL may suspend access after reasonable notice for overdue payment.

If automatic renewal applies, it will be disclosed before purchase together with the renewal period and available cancellation method. SPL may change pricing for a future renewal term by giving reasonable advance notice; a price change will not retrospectively alter a fully paid fixed term.

Third-party fees, including internet, messaging, payment or device costs, are the Customer’s responsibility unless expressly included.

12. Customer Data ownership and licence

As between SPL and the Customer, the Customer retains its rights and interests in Customer Data. Nothing in the Agreement transfers ownership of Customer Data to SPL.

The Customer grants SPL and its authorised service providers a limited, non-exclusive right to host, reproduce, transmit, organise, secure, analyse and otherwise process Customer Data only as reasonably necessary to:

  • provide, maintain, support and improve STARS;
  • perform the Agreement and the Customer’s documented instructions;
  • protect STARS, Customers and users; and
  • comply with applicable law.

The Customer represents that it has the rights and lawful authority necessary to provide Customer Data and grant this licence.

SPL may create and use statistical, aggregated or anonymised information for analytics, service improvement, security, capacity planning and business insights, provided that it does not reasonably identify an individual or Customer. SPL will not attempt to re-identify properly anonymised data.

13. SPL intellectual property

SPL and its licensors own all rights in STARS and its software, source and object code, designs, interfaces, documentation, workflows, databases, trademarks, branding, reports and report formats, algorithms, analytics and improvements, excluding Customer Data and third-party materials.

Subject to the Agreement and payment of applicable fees, SPL grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right during the Subscription term to permit Authorised Users to access and use STARS for the Customer’s internal business operations.

Feedback may be used by SPL without restriction or payment, provided SPL does not publicly identify the person or Customer as the source without permission.

14. Privacy

Personal data is handled in accordance with the STARS Privacy Policy v1.1, incorporated into the Agreement. Each Customer must comply with applicable privacy and employment requirements concerning the data it controls and must reasonably assist SPL in responding to lawful privacy requests or incidents relating to that Customer’s data.

15. Service availability, maintenance and changes

SPL will use reasonable efforts to keep STARS available but does not promise uninterrupted or error-free operation unless a signed service-level agreement states otherwise. Access may be affected by maintenance, upgrades, internet or telecommunications failure, cloud-provider incidents, device incompatibility, force majeure, security events or other circumstances beyond reasonable control.

SPL may improve, replace, add, limit or discontinue features. SPL will give reasonable notice where a change materially reduces a paid core feature during a fixed Subscription term, unless an earlier change is needed for security, legal compliance or third-party dependency reasons.

16. Third-party services

STARS may depend on or interoperate with third-party cloud, payment, messaging, mapping, authentication or other services. Third-party services may have separate terms and privacy notices. SPL is not responsible for a third party’s independent service or content, but remains responsible for its own obligations concerning providers acting on SPL’s behalf.

17. Confidentiality

Each party may receive non-public business, technical, security or commercial information from the other (“Confidential Information”). The receiving party will use such information only for the Agreement, protect it with reasonable care and disclose it only to personnel, advisers and service providers who need it and are bound by suitable confidentiality obligations.

Confidential Information does not include information that the receiving party can show was lawfully known without restriction, independently developed, rightfully obtained from another source or made public without breach. A legally compelled disclosure is permitted where the receiving party, if lawful, gives prompt notice and reasonable assistance.

18. Suspension

SPL may suspend all or part of access where reasonably necessary to address:

  • an actual or suspected security threat;
  • unlawful, fraudulent or materially abusive use;
  • risk to STARS, another customer or a third party;
  • overdue undisputed fees after notice;
  • a breach of the Agreement that remains uncured after reasonable notice; or
  • a legal or regulatory requirement.

Where practical, SPL will give notice and limit suspension to the affected account or feature. Suspension does not waive payment obligations already accrued.

19. Termination

Either party may terminate at the end of the Subscription term in accordance with the applicable cancellation process. Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the breach is incapable of cure, involves serious security abuse or fraud, or continued performance would be unlawful.

SPL may terminate an unpaid or free account after reasonable notice, including for prolonged inactivity or discontinuation of the relevant plan.

On termination, the Customer’s right to use STARS ends and users must stop accessing the service. The Customer should export required data before termination using available features or by making a reasonable request. SPL may condition special or custom export work on payment of reasonable charges disclosed in advance.

Customer Data will be retained, deleted or anonymised as described in the Privacy Policy—ordinarily within 365 days for a former or inactive Customer, subject to legal, contractual, fraud-prevention, dispute, accounting, security and backup exceptions.

Clauses that by nature should survive—including accrued payment, confidentiality, intellectual property, disclaimers, liability, indemnity, dispute resolution and permitted retention—will survive termination.

20. Warranties and disclaimers

Each party warrants that it has authority to enter into the Agreement. SPL warrants that it will provide STARS with reasonable skill and care consistent with generally accepted industry practice.

To the maximum extent permitted by law, and except for express commitments in the Agreement, STARS is provided “as available.” SPL disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and that STARS will be uninterrupted, error-free or meet every Customer requirement.

SPL does not warrant any Customer Data submitted by users; delivery, source or quantity information; photographs; Supplier performance; payment; water quality; or the accuracy or legal conclusiveness of analytical indicators. Nothing in the Agreement excludes a warranty, guarantee or consumer right that cannot lawfully be excluded.

21. Limitation of liability

To the maximum extent permitted by applicable law:

  • neither party will be liable to the other for indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, business opportunity, goodwill or anticipated savings, arising from the Agreement; and
  • SPL’s total aggregate liability arising out of or relating to the Agreement will not exceed the fees paid or payable by the affected Customer to SPL for STARS during the 12 months immediately preceding the event giving rise to the claim.

The limitations above do not apply to liability that cannot lawfully be limited or excluded. They also do not limit a Customer’s payment obligations, either party’s fraud or wilful misconduct, a party’s breach of confidentiality, or the Customer’s infringement or unlawful use of SPL’s intellectual property. Any treatment of personal-data or security liability should be read subject to mandatory applicable law and any separately signed data-processing terms.

For a free service, SPL’s aggregate liability will be limited to INR 10,000, except where a higher liability is required by law.

22. Indemnity

The Customer will defend, indemnify and hold harmless SPL and its personnel from third-party claims, losses, damages, penalties and reasonable legal costs arising from:

  • Customer Data that the Customer or its users had no lawful right to collect, submit or use;
  • the Customer’s or an Authorised User’s unlawful, fraudulent or materially unauthorised use of STARS;
  • an underlying dispute between a Consumer and Supplier concerning water, delivery, quantity, quality, price or payment; or
  • the Customer’s material breach of the acceptable-use, privacy or intellectual-property provisions.

This obligation applies only to the extent the claim was not caused by SPL’s breach, negligence, fraud or wilful misconduct. SPL will give reasonable notice of an indemnified claim, permit the Customer to control the defence with competent counsel and provide reasonable cooperation at the Customer’s expense. The Customer may not settle a claim in a way that admits fault by or imposes non-monetary obligations on SPL without SPL’s written consent, not to be unreasonably withheld.

23. Compliance with law

Each party will comply with laws applicable to its own performance and use of STARS. Customers remain responsible for sector-specific requirements governing tanker operations, water sourcing, transport, measurement, labour, premises access, taxation, public health and local permissions. SPL does not provide legal, tax, environmental, public-health or water-quality advice.

24. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, flood, epidemic, war, civil disturbance, governmental action, utility or telecommunications failure, widespread cloud or internet outage or cyberattack not caused by that party’s failure to use reasonable safeguards. This clause does not excuse payment obligations already due. The affected party will use reasonable efforts to reduce the impact and resume performance.

25. Notices

SPL may send operational or legal notices through STARS, to the registered email address or by another reasonable electronic method. The Customer must keep its contact details current.

Notices to SPL concerning the Agreement should be sent to support@simplifyplanetlabs.app. Privacy requests and grievances should be sent to privacy@simplifyplanetlabs.app. A notice is deemed received when delivered electronically without a failure notice, subject to proof to the contrary.

26. Dispute resolution, governing law and jurisdiction

The Agreement is governed by the laws of India.

Before commencing court proceedings, the parties will attempt in good faith to resolve a dispute through written notice and discussion for at least 30 days, unless urgent interim relief is reasonably required.

Subject to mandatory law—including any right of an eligible consumer to approach a competent Consumer Commission or other statutory authority—the courts of competent jurisdiction in Pimpri-Chinchwad, Maharashtra will have exclusive jurisdiction. If no court in Pimpri-Chinchwad has subject-matter or territorial competence for the dispute, the courts of competent jurisdiction in Pune, Maharashtra will have exclusive jurisdiction.

Nothing prevents either party from seeking urgent injunctive or protective relief from a competent court.

27. Changes to these Terms

SPL may update these Terms for legal, security, technical or service reasons. SPL will give reasonable advance notice of a material change, unless an immediate change is required by law or to address urgent risk. Changes will apply from the stated effective date and ordinarily from the next renewal for a material adverse commercial change to a paid fixed-term Subscription.

Where applicable law requires express acceptance, SPL will request it. If a Customer does not agree to a material update, its remedy is to stop using STARS and cancel before the update takes effect, subject to the order form and mandatory law.

28. General provisions

  • Entire agreement: The Agreement is the complete agreement about STARS and replaces prior discussions on the same subject.
  • No waiver: A delay or failure to enforce a right is not a waiver.
  • Severability: If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue.
  • Assignment: The Customer may not assign the Agreement without SPL’s written consent. SPL may assign it as part of a merger, restructuring, financing or transfer of the relevant business, subject to applicable law and continued protection of personal data.
  • No partnership or agency: The Agreement does not create a partnership, employment, franchise, fiduciary or agency relationship between SPL and a Customer or between a Consumer and Supplier.
  • Subcontracting: SPL may use subcontractors and service providers but remains responsible for its obligations under the Agreement.
  • Interpretation: Headings are for convenience. “Including” means “including without limitation.” A reference to law includes amendments and replacements as applicable.
  • Language: The Agreement is written in English. Any translation is for convenience; to the extent permitted by law, the English version controls if there is an inconsistency.

29. Contact information

Simplify Planet Labs LLP (SPL) A-503, Pristine Grandeur, Wakad Chowk, Sangavi Pune – 411027, Maharashtra, India

  • General, contractual and service support: support@simplifyplanetlabs.app
  • Privacy, personal-data rights and grievances: privacy@simplifyplanetlabs.app